1. Introduction
RenderaLiving (“we”, “our”, or “us”) is committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website or use our services.
2. Information We Collect
We may collect the following types of personal information:
- Name, email address, phone number, and other contact details you provide through our contact forms
- Property search preferences and enquiry history
- Technical data such as IP address, browser type, and device information
- Usage data including pages visited and interactions on our website
- Cookies and similar tracking technologies
3. How We Use Your Information
We use your personal data to:
- Respond to your enquiries and provide real estate services
- Send you property listings and market updates (with your consent)
- Improve our website and services
- Comply with legal obligations
- Prevent fraud and ensure the security of our services
4. Legal Basis for Processing
We process your personal data under the General Data Protection Regulation (GDPR) based on: your consent, the performance of a contract, compliance with legal obligations, and our legitimate interests in providing and improving our services.
5. Data Sharing
We do not sell your personal data. We may share your information with trusted third parties who assist us in operating our website, conducting our business, or servicing you, provided those parties agree to keep this information confidential. This includes property portals, payment processors, and IT service providers.
6. Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including to satisfy any legal, accounting, or reporting requirements. Contact enquiry data is retained for up to 3 years after your last interaction with us.
7. Your Rights
Under GDPR, you have the right to:
- Access your personal data
- Rectify inaccurate or incomplete data
- Request erasure of your personal data
- Restrict or object to data processing
- Data portability
- Withdraw consent at any time
8. Cookies
Our website uses cookies to enhance your browsing experience. You can control cookie settings through your browser preferences. Essential cookies are necessary for the website to function properly, while analytics cookies help us understand how visitors use our site.
9. Contact Us
If you have any questions about this Privacy Policy or wish to exercise your data protection rights, please contact us at: info@renderaliving.com
